After Sales Service & Support

Promoting pool safety in the leisure industry

After Sales Service & Support

Our commitment to your ongoing support:

SPSC pride themselves in offering the best personalised After Sales Service.

We recognise that pool safety technology is an investment and for it to remain effective we provide a wide range of after sales services to maintain all systems working at maximum efficiency.

  • Full technical support
  • Service visits
  • Telephone support
  • 1 year comprehensive warranty
  • Full system training
  • Service & maintenance contracts
  • Robust R&D programme for future AngelEye system enhancements

For more information please contact us by telephone or email or complete the Contact Form.

Pre-Install Support:

We will liaise closely with you and your project team throughout the planning stage.

To enable each system to be used effectively, we advise you to inform your customers and staff of an upcoming installation.

If you wish to communicate to staff and customers your commitment to safety we will provide all the information, materials and support you require.

Training:

Upon completion of your installation, the commissioning engineer will provide basic instruction and an overview of the system. You will receive an operation and maintenance manual containing basic instructions.

Following on from the installation, a formal and more thorough training session will be arranged, all staff attending this will receive a certificate of attendance.  You will also be issued a user manual.

Post Install Support:

All SPSC(UK) systems come with a 1year warranty.  You will receive a visit from an engineer within the first three months after installation and a visit towards the end of the warranty period as standard.

AngelEye warranty and support:

The following are included in the first year warranty of your AngelEye Computer Vision system:

  • Repair/replace any hardware failure
  • Software upgrades
  • Online services
  • Telephone support
  • Call out service

AngelEye Annual Maintenance and Service Contract

On the expiry of the Year One Warranty;

  • Warranty as above plus:
  • 12 month User Licences

Please contact us regarding the options for an extended warranty.

Quote from Ashley Smith – Operations Manager – York Sports Village

“The service we have received from SPSC (UK) has been very good I was most satisfied with their installation process. The system was installed overnight with the team using diving equipment. This meant there was no loss of service during install.  I feel we have a very good working relationship with SPSC (UK)and have got to know the team very well, during the design and installation period.” 

Key Features/Benefits

  • Reduces risk of rider collision and injury
  • Suitable for all flume types
  • Compliant with electrical regulations
  • Multiple Aquatic Ride Controls can be stacked together for multiple rides
  • Quick and Easy to install
  • Rider timer display can be incorporated

Installation Process

  • Arrange site meeting to agree with client locations of all main components of the system
  • Obtain thorough understanding of flume construction, size & type
  • First fix works including any penetrations for the installation including all containment
  • Second fix works & installation of all cable
  • Fit all hardware & sensor systems
  • Commissioning includes final terminations & testing operation with riders in the flume
  • Provision of training on system use and basic maintenance

OUR PRODUCTS



Our two main products are AngleEye and SwimGuard. For more information on each product simply follow the links below

Drowning Detection Technology

An Aid for Lifeguards

OUR PRODUCTS



Our two main products are AngleEye and SwimGuard. Click on an image to find out more information

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LATEST BLOG POSTS



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OUR TESTIMONIALS



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CONTACT US

If you require any further information about our pool safety products, please contact us via the form below or give us a call!

Hours:

Mon-Fri: 9am – 5pm

Phone:

+ 44 (0) 845 8620040

Address:

SPSC (UK) Ltd
Adjuter House, 3A Dixon Way
Lincoln

LN6 7XN

UK

Send A Message








SPSC (UK) Ltd
Adjuter House, 3A Dixon Way
Lincoln
LN6 7XN
UK

T:  + 44 (0) 845 8620040
E: info@spscuk.com
W: www.spscuk.com

SPSC Canada
5409 162A Avenue
Edmonton
Alberta
Canada
T5Y OE9

Office: 1-780 758 9830
Mob: 1-780 893 6701

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