Q1. How AngelEye works?
A1. AngelEye technology is based on artificial Intelligence using complex software developed by AngelEye engineers. It is a rule-based system with a very high number of algorithms controlling the system. The system comprises high performance video cameras located in the walls of the pool tank feeding information to the detection software operating on a local server. An AngelEye wireless network is used to transmit alarms to either Palm Devices or Smart Watches which display a snapshot image and location of the alarm. All swimmers are monitored simultaneously and there is no need for swimmer participation i.e. nothing to wear.
Q2. Can the system detect a potential casualty before they reach the pool floor?
A2. AngelEye is unique having the ability to detect a person that may require assistance before they become stationary on the pool floor.
Q3. Does the system rely on lifeguards looking at a monitor as part of their scanning process?
A3. For normal operation the AngelEye System does not require a static monitor for viewing purposes, however a monitor can be added as an option if required.
Q4. What is the minimum depth at which the system can operate?
A4. A typical minimum depth would be 1.2 metres, the reason being there is less likelihood of people standing and restricting the views of the below water cameras.
Q5. What is the minimum time interval between submersion and alarm activation?
A5. If a person is in difficulty and has broken one of the rules, then the aim is to generate the alarm within 30 seconds. This is an adjustable parameter but must be balanced against the acceptable number of false alarms and what is an acceptable maximum time before the lifeguard/responder is notified.
Q6. Can the system be ‘confused’ by lines or other features on the pool floor?
A6. The system is intelligent and during the commissioning period it learns the parameters and features of the pool. This basic configuration is stored on the AngelEye cloud-based server. The lane markers or other permanent features are considered as part of the normal “scene” and, therefore, detection is operational in these areas.
Q7. If a camera fails, does this render the whole system inoperative?
A7. A single camera failing will not render the system inoperable, notification will be sent to the receiving devices. Please note a failed camera is a very unusual occurrence on an AngelEye System.
Q8. Does the system require an active broadband link to a central server to operate?
A8. A broadband link is required for the on-line services which includes configuration, system monitoring, servicing and software upgrades.
Q9. Where underwater cameras are used, how are they accessed for servicing and repair?
A9. The below water cameras are set in housings which contain enough spare cable to reach the deck of the pool for servicing.
Q10. Is there a service frequency for the cameras and other hardware?
A10. The cameras are monitored for performance automatically by the on-line service; as part of the annual service the camera windows are checked for clarity and field of view. The software for the system is updated as and when required throughout the year.
Q11. Does service maintenance require a pool closure?
A11. Scaffolding is not required for servicing the cameras, any work is carried out without downtime for the facility.
Q12. If the broadband service fails will the system still be operative?
A12. The system remains operative even if the broadband link fails.
Q13. How easily can the system be isolated for periods when the pool will have activities likely to trigger alerts?
A13. A Palm Device is used to turn off the detection in any zones where special events are occurring. This function can only be carried out by administrators with the appropriate access rights.
Q14. Can the pool be part isolated when there is shared use?
A14. Yes, the pool can be divided up into areas of detection and non-detection.
Q15. Has the system been tested against BSEN ISO 20380 and does it meet the standard?
A15. AngelEye complies with Standard 20380 and in many instances exceeds the standard.