“Our pool was opened in 2012 and whilst we were very happy with the aesthetics of the new build, it did give us some operational issues. Two thirds of the pool hall is glazed and with an unobstructed view to the outside world, glare was a significant issue. We were operating with additional staff due to this (unbudgeted) and it made sense to look at ways to help improve the situation without major construction alterations.
We started to investigate systems which would help us with our issues. I had seen camera systems in place at Centerparcs whilst on holiday so began researching drowning detection systems with underwater cameras. I found SPSC (UK) from their website and we initially met to discuss the systems on offer. AngelEye was a relatively new product to SPSC (UK) but we were immediately interested once we started discussing the benefits of the system.
We did investigate other drowning detection systems but felt that AngelEye best met our expectations and was certainly within our available budget.
The service we have received from SPSC (UK) has been very good I was most satisfied with their installation process. The system was installed overnight with the team using diving equipment. This meant there was no loss of service during install. I feel we have a very good working relationship with SPSC (UK)and have got to know the team very well, during the design and installation period.
The AngelEye system since installation has totally met our expectations. It has become an important part of our day to day operations and offers a backup to our lifeguard team should the unthinkable happen. I fully expect that the vast majority of poolside situations to be identified by our staff using traditional lifeguard techniques. That view hasn’t changed since installing AngelEye. The system is a tool to assist our qualified team rather than a replacement for them. We are confident that we are offering the safest environment for swimming possible by using both.
Post installation service from the SPSC(UK) team has been excellent with fast response to any queries we have had.
I think our pools have always operated safely. What AngelEye has done is offer an additional layer of detection and peace of mind.”
Ashley Smith – Operations Manager
York Sport Village
“We have used SPSC to install and maintain the traffic light system for our flumes and rides. They also designed a bespoke alarm for dual riders to alert the lifeguard and turn the lights to red. They are always prompt friendly and helpful with any issues or call outs although thankfully these are rare as the systems are very robust.”
Mike Walls – Pool Manager
Center Parcs – Sherwood Forest
“I have no hesitation in recommending SPSC as providers of safety systems backed up by a first class after sales service”
Craig Valentine , Health & Safety Manager
Bourne Leisure Ltd., Hertfordshire